What field do you work in?What department do you work at? I'm in
computers (purchasing, sales, marketing, training, distribution, production,
finance, promotion, customer accounts, accounting, management services,
7. Write a composition about your future work and profession.
8. Role play
Situation. You are a manager attending an exhibition of office equipment.
In the hospitality lounge you start talking to some other business people who
are at the exhibition.
Choose a company or business organization. It may be real or imaginary.
2 Introduce yourself; say who you work for, what your position is in the organization and how long you have worked for it.
3 Give the following information:
a what kind of business organization it is (e.g. private, public, sole trader, partnership)
b its main business activities
с location of its head office, branches/subsidiaries
d turnover, profits, size of work-force etc.
4 Give any other information about yourself, your job and the organization.
Working in groups of two or three, improvise a conversation similar to ones
in the dialogues on pages 12 – 13. Before starting the conversation read the following:
You are the Managing Director of the company and are in charge of running it. You've been with the company for 20 years. Your hobby is playing golf. You often play with business clients.
You are an executive secretary. You are the 'right hand' of the Managing Director. You've been with the company for 5 years. Your hobby is Italian cooking and in your free time you like to give dinner parties.
You are the Personnel Manager. You are in charge of staff matters, such as training programmers and hiring. You've been with the company for one year. Your hobby is gardening.
You are a sales representative. Your job is selling the company's product to customers. You've been with the company for 2 years. In your free time you take evening classes to learn Japanese.
You are the Sales and Marketing Manager. You are in charge of your company's sales and marketing strategy. You've been with the company for 7 years. In your free time you like to go hiking.
You are an accountant in the finance department. Your job is keeping the company's books and accounts. You've been with the company for 4 years and are hoping for a promotion soon! In your free time you like to read detective stories.
You are the company's Production Manager. You head the department that makes the product. You are a newcomer to the company. In your free time you like listening to classical music.
You are the R & D Manager and are in charge of scientific research and the development of new products. You've been with the company for 9 years. In your free time you like to collect butterflies.
You are the Finance Director and are in charge of the company's financial affairs. You've been with the company for 1 0 years. In your free time you take ballroom dancing lessons with your partner.
You are a technician in the production department and work on technical aspects of production. You've been with the company for 8 years. Your hobby is building and flying model planes. You spend every free minute on this hobby with your partner!
Making an Appointment.
Maclane and Brown. Can I help you?
This is Gerald Smith from Taylor and Sons. Could I speak to Mrs. Phillips?
Susan Phillips speaking.
Hello, Susan. This is Gerald Smith.
Oh, hello, Gerald. How are you?
Fine. I'm just phoning to see if we could fix a meeting for next week.
Yes, of course (Sure/ly). We've got to discuss next year's order.
Just a moment, I'll get my diary [daiәri] and have a look... Right, next week.
Could you manage Tuesday?
I'm sorry. I'm out all day on Tuesday.
What about Friday then?
Friday morning would suit [sju:t] me perfectly ['pә:fiktli].
Good. That suits me too. Shall we say 10 o'clock? Fine. So 10 o'clock here?
Right. That's probably the most convenient [kon'vi:njәnt] place. I look
forward to seeing you. Bye.
Hello, could I speak to your manager?
Sorry, he is out at the moment. Shall I take any message for him?
I'd like to have an appointment with him,
Certainly, sir. Will tomorrow 10 a.m. be all right with you?
Oh, yes. That'll do, thanks.
Thank you, sir.
Hello, my, name's Popov. Can I speak to Mr. Black, please?
Sorry, he's busy at the moment. Any message for him?
Id like to have an appointment. Could you put me through?
Will you call back in an hour?
Oh, yes. I'll try lo.
S. U. Company. Mr. Brown’s office.
Hello, Could I speak to Mr. BH1, please?
I'm sorry, Mr. Bell isn't available at the moment. Will there be any
Please, toll him, Mf. Petrov from "Ecotourism" called about a new contract.
Good morning. I'd like to make an appointment with Dr Grey, please.
Certainly, madam. Is Tuesday 11 a.m. suitable (convenient) for you?
Oh, yes, that'll do very wall. Thank you.
Words and conversational formulas
I’d like to have (make) an appointment – мне бы хотелось записаться
на приём (назначить встречу).
To make arrangement – договариваться о чём-л.
Can I help you? – Могу ли я помочь вам?
I'd like to speak to... – Мне хотелось бы поговорить с...
Could I speak to – могу я поговорить с…
Just a moment. – Минутку.
I'll put you through [Θru:]. – Я вас соединю.
He’s out. – Он вышел.
He’s busy at the moment – он сейчас занят.
He’s not available – его сейчас нет.
Shall I take a message ['mesidj]? – Что передать?
Will you leave a message – вы хотите что-то передать?
to call back – перезвонить
as soon as possible – как можно скорее.
Could I have your number? – Можно мне взять ваш номер телефона?
just in case – на всякий случай
I'll make sure... – Я позабочусь о том, чтобы...
I'm just phoning to see if we could fix a meeting... – Я как раз звоню.
чтобы узнать, смогли бы мы назначить встречу...
We've got to discuss... – Мы должны обсудить...
next year’s order – заказ на следующий год
I'll get my diary and have a look. – Достану дневник и посмотрю.
Will tomorrow 10 a. m. be all right with you? – Завтра в 10 утра
right – правильно
Could you manage Tuesday? – He могли бы Вы встретить меня во
I'm out all day – Меня не будет на месте целый день.
(this day) would suit me perfectly – (этот день) вполне бы подошел
Shall we say 10 о clock? – Скажем, в 10 часов…
probably the most convenient place – вероятно, наиболее подходящее
I look forward to seeing you. – С нетерпением жду встречи с вами.
Do you follow me? – Вы меня слушаете.
There's a telephone call for you (You are wanted on the phone). – Вас
просят к телефону.
Please don't talk so fast. – He говорите так быстро.
Please dial again. – Наберите номер снова, пожалуйста.
Can you speak a bit louder? (Can you speak up?) – Говорите по громче.
What number are you calling? – По какому номеру вы звоните?
I'm calling from a pay phone. – Я звоню из автомата.
The telephone is out of order. – Телефон не в порядке.
What's your office number? – Какой у вас служебный номер?
My office number is... – Мой служебный номер...
Extension – внутренний/дополнительный.
What's your home number? – Какой ваш домашний номер?
Give me a call, please. – Позвоните мне, пожалуйста.
I can't hear you. – Я вас не слышу.
I'm putting you through. – Я вас соединяю.
Will you put me through to Mr. Fox? – Соедините меня с г-ном Фоксом.
The line is busy (engaged). – Линия занята.
Hold the line – не кладите трубку.
Practise reading the dialogues.
Learn dialogues 3, 4 by heart and act them out.
Learn the terms and conversational formulas.
Insert suitable words
(appointment, tell me your…, moment, busy, in)
Good morning. I want to see the Managing Director, please.
Have you got...?
Just a..., Mr. Petrov. Mr. Flannery, I have Mr. Petrov here. He says
he has an... Yes, I will. Mr. Petrov, would you take a seat, please. Mr.
Flannery is sorry, but he s ... at the ... He'll be frее... five minutes.
(appointment, suitable, do)
Is this Mr. Brown's office?
Can I have an…
Certainly, sir. Will tomorrow 10 a.m. be...?
Thank you, that'll...
(in, at the moment, the line, put, you)
Hello. Is this "lntertour"?
Yes ... Who's calling?
Black of "Black and Sons" Company. I'd like to speak to the President.
Is he ... at the...?
Mr. Galin is on another line. Hold ... I'll ... through.
Situation: Paul Ward is making a sales call on Roy Minor the head of Purchasing Mr. Ward wants to demonstrate his new computer products to Mr. Minor
Be on time then.
Fifteen minutes! I need at least an hour!
It's 3:45. You're 45 minutes late. I have 15 minutes to talk about your company's products.
Circle your answer.
Paul Ward came to see Roy Minor.
The appointment was for 3:00 p.m.
Mr. Ward is running late.
Mr. Minor is patient.
Mr. Ward is on time.
Mr. Ward is a salesman.
Mr. Minor is a potential customer.
Mr. Ward will sell Mr. Minor his computers.
Mr. Ward is successful.
10. The meeting is over at 4:45.
How About You?
Use these adverbs to answer the questions.
Always, usually, sometimes, never.
Are you punctual?
Are you on time for your teacher?
Are you on time for your supervisor?
Are you on time for dinner with your boss?
Are you late for a train departure?
Are you late for a meeting with your children's teacher?
Are you on time for a meeting with your boss?
Make up dialogues using the role cards. Act them out.
You are an American computer expert. You are visiting the British branch of an American bank to help them set up a new computer system. This morning you have an appointment with the Branch Manager.
You are the Branch Manager of an American bank in London. An American computer expert is helping your bank set up a new computer system. Offer to show your guest the sights of London. Arrange a time and a meeting place with him or her.
You are an Italian engineer attending the Leipzig trade fair in Germany. You are very interested in a German company's stand there and hope to have a talk with the sales rep. Call in to see him.
You are a German Sales Representative working at your company's booth at the trade fair in Leipzig. You know an Italian engineer who is very interested in your product and expect to see him at your stand. Make a date for coffee with him.
You are a freelance British English teacher living on the continent. You have applied for an in-company teaching job at a large pharmaceutical company. You drop off your application at the Personnel office.
You are the Personnel Manager of a large European pharmaceutical company that wants to offer in-company language training to its employees. A freelance British English teacher is in the office applying for the job. Make an interview date with him or her.
You are a major shareholder in a California-based company which you are visiting. Now you are due to meet the Chief Executive Officer.
You are Chief Executive Officer of a California-based company and a major shareholder is in town. Invite him to a meal this evening in one of San Francisco's best Chinese restaurants. Offer to pick him up at his hotel and fix a time.
You are the European-based Sales Manager of an automobile plant in the USA. You are visiting the American plant. You want to meet your colleague, the US Sales Manager.
You are the US Sales Manager of an American automobile plant. Your overseas colleague, the Sales Manager for Europe, is visiting the American plant. Suggest a time for a meeting in your office.
-You are an R & D Manager from Germany attending an international conference in Las Vegas. You expect to see a French colleague there and would like to have a chat with him.
You are an R & D Manager from France attending an international conference in Las Vegas. You run into a colleague from Germany. Make a date with him for a drink at the Gold Nugget bar.
You want to buy some computer software for your company in Scotland. You are in the USA and want to meet the Sales Rep of an American computer software company.
You are the Sales Representative for an American computer software company. A prospective client from a Scottish company is in town. Invite him to a round of golf at your private club.
You are an American Production Manager visiting a German factory in Munich to purchase some of their equipment. You have many questions for the German Sales Rep.
You are the Sales Representative of a factory in Munich, Germany. A Production Manager from the USA is in town to buy some of the equipment your factory produces. It is autumn. Offer to take your visitor to the city's famous Oktoberfest beer festival.
You are the Managing Director of a bank that's thinking of making a major investment in a large telecommunications company. You have just arrived at the company and will be meeting the Chief Executive Officer soon.
You are the Managing Director of a telecommunications company. A large bank is thinking of making a major investment in your firm. The Director has just arrived for negotiations and you will be meeting him. He is an opera fan. Invite him to go with you to the opera.