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Рецензент старший преподаватель Л. В. Семенова З. В. Руслякова, Л. Н. Сидорова Пособие. Развитие навыков профессионального общения на английском языке М: мгту га, 2006г. 36с




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Dialogue 4

  • Tell me something about your work, Rolando.

  • I work in the Purchasing Department. I 'm responsible for buying everything
    the company needs – from ballpoint pens through to the raw materials and
    components we need to make our products.

  • And what are you doing at the moment?

  • Well, people in Accounts have asked for some new chairs, so I’m looking
    for a supplier of office furniture.

Words and conversational formulas.

Marketing Department – отдел продаж.

Purchasing Department – отдел покупок.

Duty (responsibility) – обязанность; долг

to be responsible for – быть ответственным/отвечать/за

supervision — контроль

by order of our team-leader – по распоряжению нашего руководителя
группы

to be satisfied with – быть удовлетворенным чем-то

otherwise – в противном случае

in every respect – во всех отношениях

fruitful – плодотворный

lawyer [‘lo:jә] – адвокат, юрист;

to deal with – иметь дело с…

What do you have in mind? – Что вы имеете в виду?

To perform one’s duties – выполнять обязанности

to render assistance – оказывать помощь

to be short of time – не иметь достаточно времени

holiday – отпуск; день отдыха; праздник

to prefer – предпочитать

I have to take... – Мне приходится брать...

to be frank with you – откровенно говоря

TASK


  1. Give Russian equivalents for the following phrases and learn them.

What's your position?

Managing Director

Someone who heads a company and is responsible for its running.

Executive Secretary

Someone who does secretarial work for top management.

Sales and Marketing Manager

Someone who heads the department that advertises and sells the product.

Sales Representative

Someone who is responsible for selling the product to customers.

Production Manager

Someone who heads the department responsible for manufacturing the product.

Personnel Manager

Someone who heads the department responsible for staff matters, such as the hiring of employees.

R & D Manager

(research and development)



Someone who heads the department responsible for scientific research and the development of new products.

Finance Director

Someone responsible for running the company's financial affairs.

Accountant

Someone who keeps the accounts in the finance department.

Receptionist

Someone who sits in the lobby, answers the phone, and greets visitors.

  1. Practise reading the dialogues, and learn them by heart.

  2. Act out the dialogues with your partner.

  3. Learn unfamiliar terms.

  4. Ask and answer according to the patterns.

Pattern_1__Who(m)_do_you_work_for/with__I_work_for/with_the_Parkers_Company'>Pattern'>Pattern 1

What do you do? I’m an engineer.


What's your profession? an accountant

What are you by profession? an economist

What’s your occupation? an operator

What’s your trade? a clerk

What does your sister/brother/do? She is a typist

What’s your brother by profession? He is a driver'

What’s your friend's occupation? a receptionist

a manager

Financial Director
Head of a department
Deputy Head of a department
Assistant Head

Pattern 2

Are you satisfied with your job? Yes, I am. No. I am not

salary?
position?


business?
working conditions?
living conditions?
the results of the examination?

Pattern 3

How long have you been working for/with/this company?

  • I've been working here for ... years.

6. Make up sentences of your own according to the patterns.

Pattern 1

Who(m) do you work for/with?

I work for/with the Parker's Company (Browns', Adams', Robinson's, Bakers
Ltd. Maccone's, and Fox Brothers).

Pattern 2

What's your job/title/?

I'm General Manager (Production, Property, Financial, Advertising,
Personnel. Sales & Marketing, R&D (Research and Development), Promotion,
Export & Sales, Technological; a legal assistant, financial controller, senior
consultant, automation engineer, computer specialist, chief mechanic).

Pattern 3

What field do you work in? What department do you work at? I'm in
computers
(purchasing, sales, marketing, training, distribution, production,
finance, promotion, customer accounts, accounting, management services,
logistics).

7. Write a composition about your future work and profession.

8. Role play

Situation. You are a manager attending an exhibition of office equipment.


In the hospitality lounge you start talking to some other business people who
are at the exhibition.


  1. Choose a company or business organization. It may be real or imaginary.
    2 Introduce yourself; say who you work for, what your position is in the organization and how long you have worked for it.
    3 Give the following information:
    a what kind of business organization it is (e.g. private, public, sole trader, partnership)
    b its main business activities
    с location of its head office, branches/subsidiaries
    d turnover, profits, size of work-force etc.
    4 Give any other information about yourself, your job and the organization.
Instructions.
Working in groups of two or three, improvise a conversation similar to ones
in the dialogues on pages 12 – 13.

Before starting the conversation read the following:


You are the Managing Director of the company and are in charge of running it. You've been with the company for 20 years. Your hobby is playing golf. You often play with business clients.

You are an executive secretary. You are the 'right hand' of the Managing Director. You've been with the company for 5 years. Your hobby is Italian cooking and in your free time you like to give dinner parties.

You are the Personnel Manager. You are in charge of staff matters, such as training programmers and hiring. You've been with the company for one year. Your hobby is gardening.

You are a sales representative. Your job is selling the company's product to customers. You've been with the company for 2 years. In your free time you take evening classes to learn Japanese.


You are the Sales and Marketing Manager. You are in charge of your company's sales and marketing strategy. You've been with the company for 7 years. In your free time you like to go hiking.

You are an accountant in the finance department. Your job is keeping the company's books and accounts. You've been with the company for 4 years and are hoping for a promotion soon! In your free time you like to read detective stories.



You are the company's Production Manager. You head the department that makes the product. You are a newcomer to the company. In your free time you like listening to classical music.

You are the R & D Manager and are in charge of scientific research and the development of new products. You've been with the company for 9 years. In your free time you like to collect butterflies.

You are the Finance Director and are in charge of the company's financial affairs. You've been with the company for 1 0 years. In your free time you take ballroom dancing lessons with your partner.

You are a technician in the production department and work on technical aspects of production. You've been with the company for 8 years. Your hobby is building and flying model planes. You spend every free minute on this hobby with your partner!



UNIT 4


TOPIC 4

Making an Appointment.

Telephoning.

Dialogue 1

  • Maclane and Brown. Can I help you?

  • This is Gerald Smith from Taylor and Sons. Could I speak to Mrs. Phillips?

  • Susan Phillips speaking.

  • Hello, Susan. This is Gerald Smith.

  • Oh, hello, Gerald. How are you?

  • Fine. I'm just phoning to see if we could fix a meeting for next week.

  • Yes, of course (Sure/ly). We've got to discuss next year's order.

  • Just a moment, I'll get my diary [daiәri] and have a look... Right, next week.

  • Could you manage Tuesday?

  • I'm sorry. I'm out all day on Tuesday.

  • What about Friday then?

  • Friday morning would suit [sju:t] me perfectly ['pә:fiktli].

  • Good. That suits me too. Shall we say 10 o'clock? Fine. So 10 o'clock here?

  • Right. That's probably the most convenient [kon'vi:njәnt] place. I look
    forward to seeing you. Bye.

  • Bye.

Dialogue 2

  • Hello, could I speak to your manager?

  • Sorry, he is out at the moment. Shall I take any message for him?

  • I'd like to have an appointment with him,

  • Certainly, sir. Will tomorrow 10 a.m. be all right with you?

  • Oh, yes. That'll do, thanks.

  • Thank you, sir.

Dialogue 3

  • Hello, my, name's Popov. Can I speak to Mr. Black, please?

  • Sorry, he's busy at the moment. Any message for him?

  • Id like to have an appointment. Could you put me through?

  • Will you call back in an hour?

  • Oh, yes. I'll try lo.

Dialogue 4

  • S. U. Company. Mr. Brown’s office.

  • Hello, Could I speak to Mr. BH1, please?

  • I'm sorry, Mr. Bell isn't available at the moment. Will there be any
    message?

  • Please, toll him, Mf. Petrov from "Ecotourism" called about a new contract.

Dialogue 5

  • Good morning. I'd like to make an appointment with Dr Grey, please.

  • Certainly, madam. Is Tuesday 11 a.m. suitable (convenient) for you?

  • Oh, yes, that'll do very wall. Thank you.

  • You're welcome.

Words and conversational formulas

  1. I’d like to have (make) an appointment – мне бы хотелось записаться
    на приём (назначить встречу).

  2. To make arrangement – договариваться о чём-л.

  3. Can I help you? – Могу ли я помочь вам?

  4. I'd like to speak to... – Мне хотелось бы поговорить с...

  5. Could I speak to – могу я поговорить с…

  6. Just a moment. – Минутку.

  7. I'll put you through [Θru:]. – Я вас соединю.

  8. He’s out. – Он вышел.

  9. He’s busy at the moment – он сейчас занят.

  10. He’s not available – его сейчас нет.

  11. Shall I take a message ['mesidj]? – Что передать?

  12. Will you leave a message – вы хотите что-то передать?

  13. to call back – перезвонить

  14. as soon as possible – как можно скорее.

  15. Could I have your number? – Можно мне взять ваш номер телефона?

  16. just in case – на всякий случай

  17. I'll make sure... – Я позабочусь о том, чтобы...

  18. I'm just phoning to see if we could fix a meeting... – Я как раз звоню.
    чтобы узнать, смогли бы мы назначить встречу...

  19. We've got to discuss... – Мы должны обсудить...

  20. next year’s order – заказ на следующий год

  21. I'll get my diary and have a look. – Достану дневник и посмотрю.

  22. Will tomorrow 10 a. m. be all right with you? – Завтра в 10 утра
    подойдет Вам?

  23. right – правильно

  24. Could you manage Tuesday? – He могли бы Вы встретить меня во
    вторник?

  25. I'm out all day – Меня не будет на месте целый день.

  26. (this day) would suit me perfectly – (этот день) вполне бы подошел
    для меня

  27. Shall we say 10 о clock? – Скажем, в 10 часов…

  28. probably the most convenient place – вероятно, наиболее подходящее
    место

  29. I look forward to seeing you. – С нетерпением жду встречи с вами.

  30. Do you follow me? – Вы меня слушаете.

  31. There's a telephone call for you (You are wanted on the phone). – Вас
    просят к телефону.

  32. Please don't talk so fast. – He говорите так быстро.

  33. Please dial again. – Наберите номер снова, пожалуйста.

  34. Can you speak a bit louder? (Can you speak up?) – Говорите по громче.

  35. You have the wrong number (Wrong number). – Вас неправильно
    соединили.

  36. What number are you calling? – По какому номеру вы звоните?

  37. I'm calling from a pay phone. – Я звоню из автомата.

  38. The telephone is out of order. – Телефон не в порядке.

  39. What's your office number? – Какой у вас служебный номер?

  40. My office number is... – Мой служебный номер...

  41. Extension – внутренний/дополнительный.

  42. What's your home number? – Какой ваш домашний номер?

  43. Give me a call, please. – Позвоните мне, пожалуйста.

  44. I can't hear you. – Я вас не слышу.

  45. I'm putting you through. – Я вас соединяю.

  46. Will you put me through to Mr. Fox? – Соедините меня с г-ном Фоксом.

  47. The line is busy (engaged). – Линия занята.

  48. Hold the line – не кладите трубку.

Tasks.

  1. Practise reading the dialogues.

  2. Learn dialogues 3, 4 by heart and act them out.

  3. Learn the terms and conversational formulas.

  4. Insert suitable words

  1. (appointment, tell me your…, moment, busy, in)

    • Good morning. I want to see the Managing Director, please.

    • Have you got...?

    • Certainly.

    • ...name, please.

    • Petrov.

    • Just a..., Mr. Petrov. Mr. Flannery, I have Mr. Petrov here. He says
      he has an... Yes, I will. Mr. Petrov, would you take a seat, please. Mr.
      Flannery is sorry, but he s ... at the ... He'll be frее... five minutes.

    • O.K.

  1. (appointment, suitable, do)

    • Is this Mr. Brown's office?

    • ...

    • Can I have an…

    • Certainly, sir. Will tomorrow 10 a.m. be...?

    • Thank you, that'll...

  2. (in, at the moment, the line, put, you)

    • Hello. Is this "lntertour"?

    • Yes ... Who's calling?

    • Black of "Black and Sons" Company. I'd like to speak to the President.
      Is he ... at the...?

    • Mr. Galin is on another line. Hold ... I'll ... through.

    • Galin’s speaking.

  3. (appointment, welcome, speak, talks, busy, matters, urgent,
    possible, customers)


    • Can 1 speak to the Sales Manager, please?

    • What do you want to see him for?

    • We're having business with our English ... tomorrow morning. I'd
      like to discuss some1... with the Manager.

    • I'm sorry, the Manager is ... at the moment,

    • May I wait for him?

    • You're ... He'll be free soon.

    • Oh, I’m glad to hear that. I must … to him as soon as ... The mailer is really…

    • I can make an … for you.

    • Thank you, I'll better wait now.

  4. (again; urgent; out; businessmen; Director; soon; welcome;
    possible; make)


    • Can I speak to … please?

    • Sorry, he is … with a group of…

    • What a pity! I must see him as … as… The matter is really...

    • I can … an appointment for you. Can you come … at 10 a. m.
      tomorrow?

    • Oh, yes, that suits me. Thank you.

    • You're…

Translate the short dialogues and act them out.

  1. Контора господина Брауна.

    • Можно мне встретиться с r — ном Брауном?

    • Да, конечно. Завтра a W утра вас устроит?

    • О, да. Мне это подходит. Спасибо.

    • Пожалуйста.

  2. Здравствуйте, это г-н Иванов?

    • Извините, его сейчас нет. Что передать?

    • Спасибо, ничего, я перезвоню попозже.

  3. Извините, что не смог придти на встречу. У меня были срочные переговоры с нашими заказчиками.

    • Ну, ладно. Все бывает. Но, пожалуйста, в следующий раз
      позвоните и отмените встречу заранее.

    • Хорошо, извините еще раз.


That's a full agenda!


Great. Let's meet' at nine in my office. First, we'll look at sales figures. Then, we'll plan
our marketing |strategy, and last, we'll work out a budget.


I'm free tomorrow morning.


We need to make some decisions on the new project.






Making an Appointment and Setting an Agenda




S ituation: David Dasher wants to make an appointment with Nancy Gordon.


Business Idioms and Common Expressions:
marketing strategy = plan for selling a product
(to) work out = (to) develop, (to) plan
a full agenda = a lot to do

Notes

(to) plan our marketing strategy – спланировать рыночную стратегию.

(to) set an agenda – разработать (составить) повестку дня

(to) make some decision – принять решения

schedule – график работы.

Tasks.


  • Circle your answer.


  1. Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe
    Does Mr. Dasher know his schedule?

  2. Does Ms. Gordon know her schedule?

  3. Will they meet in Ms. Gordon's office?

  4. Will the meeting last all day?

  5. Is the agenda full?

  6. Is Mr. Dasher organized?

  7. Is Ms. Gordon organized?

  8. Are they successful?

Compare and Discuss

  • Compare the case studies.

  1. Why is Mr. Stevens not sure about his schedule?

  2. How could Mr. Stevens become more organized?

  3. What is the difference between Mark Stevens (Case Study 1) and Nancy
    Gordon (Case Study 2)?

  4. Which person are you like—Mr. Dasher or Mr. Stevens?





Arriving Early for an Appointment



Situation: Pam Green has a 2:00 appointment with Harry King. Mr. King
arrives at Ms. Green's office at 1:50. She comes out to meet him at 2.00 p.m.


No,
you're right on time.


And so are you.


Actually, I like to be early. I don't want to keep you waiting.


I didn't keep you waiting, did I?





  • Circle your answer.


  1. Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe
    Mr. King and Ms. Green have an appointment.

  2. Mr. King is punctual.

  3. Ms. Green is punctual.

  4. Ms. Green must apologize.



  5. Ms. Green's feelings about Mr. King are positive.

Compare and Discuss

  • Compare the case studies.

  1. Who is more successful—Mr. King
    or Mr. Ward?

  2. Who is more impressed—Mr. Minor
    or Ms. Green?

  3. Whose time is more important—Mr. Minor's
    or Mr. Ward's?

  4. What should Mr. Ward do after the meeting?

  5. What should Mr. Ward do before the
    next meeting?

Are you more like Mr. King or Mr. Ward?






Arriving Late for an Appointment

Situation: Paul Ward is making a sales call on Roy Minor the head of Purchasing Mr. Ward wants to demonstrate his new computer products to Mr. Minor


Be on time then.


Fifteen minutes! I need at least an hour!


It's 3:45. You're 45 minutes late. I have 15 minutes to talk about your company's products.






  • Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe

    Yes

    No

    Maybe
    Circle your answer.

  1. Paul Ward came to see Roy Minor.

  2. The appointment was for 3:00 p.m.

  3. Mr. Ward is running late.

  4. Mr. Minor is patient.

  5. Mr. Ward is on time.

  6. Mr. Ward is a salesman.

  7. Mr. Minor is a potential customer.

  8. Mr. Ward will sell Mr. Minor his computers.

  9. Mr. Ward is successful.

10. The meeting is over at 4:45.

How About You?



  • Use these adverbs to answer the questions.

Always, usually, sometimes, never.

  1. Are you punctual?

  2. Are you on time for your teacher?

  3. Are you on time for your supervisor?

  4. Are you on time for dinner with your boss?

  5. Are you late for a train departure?

  1. Are you late for a meeting with your children's teacher?

  2. Are you on time for a meeting with your boss?

Make up dialogues using the role cards. Act them out.

Business appointments







You are an American computer expert. You are visiting the British branch of an American bank to help them set up a new computer system. This morning you have an appointment with the Branch Manager.

You are the Branch Manager of an American bank in London. An American computer expert is helping your bank set up a new computer system. Offer to show your guest the sights of London. Arrange a time and a meeting place with him or her.

You are an Italian engineer attending the Leipzig trade fair in Germany. You are very interested in a German company's stand there and hope to have a talk with the sales rep. Call in to see him.

You are a German Sales Representative working at your company's booth at the trade fair in Leipzig. You know an Italian engineer who is very interested in your product and expect to see him at your stand. Make a date for coffee with him.

You are a freelance British English teacher living on the continent. You have applied for an in-company teaching job at a large pharmaceutical company. You drop off your application at the Personnel office.

You are the Personnel Manager of a large European pharmaceutical company that wants to offer in-company language training to its employees. A freelance British English teacher is in the office applying for the job. Make an interview date with him or her.

You are a major shareholder in a California-based company which you are visiting. Now you are due to meet the Chief Executive Officer.

You are Chief Executive Officer of a California-based company and a major shareholder is in town. Invite him to a meal this evening in one of San Francisco's best Chinese restaurants. Offer to pick him up at his hotel and fix a time.

You are the European-based Sales Manager of an automobile plant in the USA. You are visiting the American plant. You want to meet your colleague, the US Sales Manager.

You are the US Sales Manager of an American automobile plant. Your overseas colleague, the Sales Manager for Europe, is visiting the American plant. Suggest a time for a meeting in your office.

-You are an R & D Manager from Germany attending an international conference in Las Vegas. You expect to see a French colleague there and would like to have a chat with him.

You are an R & D Manager from France attending an international conference in Las Vegas. You run into a colleague from Germany. Make a date with him for a drink at the Gold Nugget bar.

You want to buy some computer software for your company in Scotland. You are in the USA and want to meet the Sales Rep of an American computer software company.

You are the Sales Representative for an American computer software company. A prospective client from a Scottish company is in town. Invite him to a round of golf at your private club.

You are an American Production Manager visiting a German factory in Munich to purchase some of their equipment. You have many questions for the German Sales Rep.

You are the Sales Representative of a factory in Munich, Germany. A Production Manager from the USA is in town to buy some of the equipment your factory produces. It is autumn. Offer to take your visitor to the city's famous Oktoberfest beer festival.

You are the Managing Director of a bank that's thinking of making a major investment in a large telecommunications company. You have just arrived at the company and will be meeting the Chief Executive Officer soon.

You are the Managing Director of a telecommunications company. A large bank is thinking of making a major investment in your firm. The Director has just arrived for negotiations and you will be meeting him. He is an opera fan. Invite him to go with you to the opera.

UNIT 5

TOPIC 5

BUSINESS TALKS. DISCUSSlNG A CONTRACT.

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1   2   3

  • Pattern
  • Pattern 2 Are you satisfied with your job Yes, I am. No. I am not
  • Pattern 1 Who(m) do you work for/with I work for/with the Parkers Company
  • Pattern 3 What field do you work in What department do you work at Im in computers
  • (appointment, tell me your…, moment, busy, in)
  • (appointment, suitable, do)
  • (appointment, welcome, speak, talks, busy, matters, urgent, possible, customers)
  • (again; urgent; out; businessmen; Director; soon; welcome; possible; make)
  • S ituation
  • BUSINESS TALKS. DISCUSSlNG A CONTRACT.