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Учебное пособие Тюмень Тюмгнгу 2013 И(Англ) ббк 81. 2Англ-9 в 55 р ецензенты

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ТипУчебное пособие
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2. Incoming calls

Who’s calling, please?

[Peter Moinor], form [ABC].

Can I speak to [Magda Angelis], please?

Would you like to speak to someone else?

I’m afraid she / he is [away from her / his desk at the moment].

I’ll put you through.

Yes, OK – thanks.

If you give me you number, I’ll get her / him to call you.

Hello, [Mr. Moinor].

[Magda Angelis] here.

I’m sorry, I can’t talk now.

I’m [in a meeting / with a customer].

Can I call you back?

I’m putting you through to [Jen Elvin.]

Thanks – it’s___.

And my name is___.

Of course, can you call me at (about)___?

My number is___.


I’ll get her / him to call you.

Thanks, I’ll call you later.

When will he / she be back / free?

He / she won’t be back / free till___.

He / she will be away from his / her desk for___.


Thanks for calling.

3. Phone messages

Hello, can I speak to [Mr Gitto], please?

I’m afraid he isn’t here at the moment.

Can I take a message?

(Can I give him / her a message?)

Can I give him a message?

(Could you give him a message?)

Yes, of course.

Could you say that [Elena Roche] phoned?

(Could you tell him that [Elena Roche] called?)

(That’s R-O-C-H-E.) Did you get that?

Yes, I did.

No, I didn’t.

(I didn’t catch your name.)

(Could you say it again please?)

Could you ask him to call me back [before 5]?

(Could you tell him I’ll call again after lunch?)

Yes, of course. I’ll tell him.

(I’ll give him the message.)

Thanks, goodbye.


  1. Useful phrases and words.

Fax /fax message

fax machine

business correspondence

to send something by fax

to fax someone

to fax something (information / offers / price lists / advertising materials / press releases / written inquiries)

факс (факсимильное сообщение)

факс (аппарат факсимильной связи)

деловая переписка

отправлять что-либо по факсу

отправлять кому-либо факс

отправить что-либо по факсу (информацию / предложения / прайс-листы / рекламу / пресс-релизы / письменные запросы)

to fax someone something / to fax something (over/across) to someone

отправить кому-то что-то по факсу

cover sheet

confidential information

intended recipient

advise the sender

get one’s fax

the paper got stuck

the machine jammed

to send something through

to go through


to resend

титульный лист

конфиденциальная информация


сообщить отправителю

получить чей-либо факс

бумага застряла

машина заклинила

послать что-либо

пройти (о факсе)

разборчивый, четкий, понятный

отправить повторно

e-mail/email/electronic mail

электронная почта

to send an email
to email someone

to reply to one’s email / to email someone back

to check email


immediately / at once


to reply to

to delete

spam / junk mail

anti-virus software


отправить сообщение по электронной почте

отправить кому-либо электронное сообщение

ответить на чье-либо электронное сообщение

проверить электронную почту

важный, необходимый

немедленно, сразу


ответить на (сообщение)



антивирусная программа

приложение к электронному письму

  1. Study some examples of the fax messages. Read and translate them.

Sample 1


Secretariat General

Please quote:


Bern, 28 July, 2000
Dear Sir, Madam,

I have the pleasure to inform you that X-Council is organizing in Warsaw, on 19 and 20 September 2000, the fourth colloquy in its series of European events. This meeting follows the previous three colloquies organized in 1997, 1998 and 1999.

The Warsaw colloquy is organized in co-operation with National Institute. It will be followed by a two-day study tour.

I should be grateful if you could attend this event personally or be represented. I must however state that travel and subsistence expenses incurred by attendance at this event will not be borne by the X-Council.

The colloquy’s provisional programme together with a registration and hotel booking form are enclosed.
Yours faithfully

Sample 2



William X


Dr. Alex Z

Facsimile number



It looks as if the Foundation will fund your attendance at the Conference. Have you still enough time to acquire visa? If there is anything I can do to help, please let me know.
With best wishes,
PS. I have your fax. It arrived after your phone call.

PPS. Do you have an e-mail address? If so, please let me know, I can be contacted on wx@cam.ac.uk

Sample 3




Denny F.

Fax No



Stella J.

Fax No



19 February

No of pages

(including this one) 1

Dear Mr. F,

This is to confirm your booking for a double room from 1 March to 9 March inclusive at the rate of $ 300.000 per night.

We look forward to meeting you soon.

Yours sincerely
Stella J.


Sample 4



Box 1212, Sydney, Australia

Tel: 61 2 329 9220

Fax: 61 2 239 9221

Date: 22 November

To fax number: +1 213 976 3421

To: Jamie Vasconcelos

From: Anna Friedman

Number of pages including this cover sheet: 31

Dear Jaime,
It was good to hear from you again. The following pages give details of the latest additions tour page. If you require any further information, please do not hesitate to contact me.
Best regards,

Anna Friedman

This fax may contain confidential information. If you are not the intended recipient, advise the sender and destroy this document.

If you do not receive all pages, or if any pages are illegible

please phone +61 2 239 9220 immediately.

«22/11/01 → 11:30:42» FROM: 61 2 329 9221 TO: +213 976 3421

  1. Study the structure of the formal fax message. Then write your own fax.

Government of Canada (1)

Office of the Chairman

Public Service Commission (2)

Ottawa, Ontario

Attention: P. Smith (3)

December 8, 1996 (4)

Dear Sir: (5)

Ref: PC Program analyst 96)


Yours sincerely, (7)

A. Robertson (8)


General Services Division

AP/CL (9)

Encl. (10)

cc: D. Dube (11)

  1. Heading (шапка письма)

  2. Inner address (внутренний адрес)

  3. Attention (not obligatory) (Строка: Внимание (не обязательно))

  4. Data (Дата)

  5. Greeting (приветствие)

  6. Reference (ссылка)

  7. Ending (комлементерная концовка)

  8. Signature, position, department (Подпись, должность, отдел)

  9. Mail initials (посылочные инициалы указывают на тех, кто писал / переводил письмо и / или печатал его)

  10. Enclosed documents (вложения)

  11. Copies (копии)

Write a fax message. You are going to a business trip to “Black and Co”. Send a fax to Henry Smith. His address is 10 Garden Street. Inform him of your arrival (date, train number, carriage number, time of arrival) and ask him to meet you.

  1. Read the dialogues about sending fax messages and translate them.

Dialogue 1

  • I think, you’ll be interested in our latest designs.

  • Can you send them by fax?

  • Sure, I’ll fax you right now. What’s your fax number?

  • 1 for the US, then 213 976 3421

  • OK. I’ve got that.

  • Can you fax the information you think we need?

  • I’ll fax you everything we have. There are about 30 pages.

  • If you could fax it all over to us, that would be great!

Dialogue 2

  • Did you get my fax?

  • You’re not going to believe this, but the paper got stuck and the machine jammed.

  • No problem. I’ll send it through again.

15 minutes later

  • Did the fax go through OK this time?

  • Yes, but pages two and three weren’t legible: I couldn’t read them.

  • No problem. I’ll resend them.

  1. Read the dialogue and correct the mistakes.

  • I think you’ll be interested.

  • Can you telefax your most exciting designs?

  • Sure, I’ll fax to you the drawings. What’s your number of fax?

  • 46 for Sweden, then 8 753 4298.

  • 46 8 753 4298. I’ve got that.

  • You know the sort of thing we sell. Can you telefax to me the designs our customers will be most interested in?

  • I‘ll fax to you straightaway. There are about ten pages.

  • If you could fax everything between, that would be great!

  1. Fill in the gaps in the sentences with the following words and expressions:

Confidential, intended recipient, illegible, destroy, cover sheet, advise the sender.

  1. Swedish Paper Products are not the __________ , and so they tell the person sending the fax to __________.

  2. Information is __________. The manager wants SPP to __________ the fax so no one else can see it.

  3. The person can’t read the fax: the fax, including most of the __________ is __________.

  1. Study some examples of e-mail messages. Read and translate them.

Sample 1


Nethekin Gales (gales@2h.org)


21 October 2004 20:20


Council members


Help community make cultural development a priority



Dear friends,
With the Organization becoming a larger family, and new Council members coming into power, the cultural strategy is being reconsidered. Either it can fade, or if public interest pushes them, the Organization could become a truly significant driver for cultural development.

Whether or not you are a member, the Organization seeks your opinions. The more feedback they get, the more seriously they will take cultural development. The questionnaire for voicing your opinion is at the site http//2h.org.com

Other languages are available too.
Please fill at least the short version of the questionnaire. Make your opinion count and invite others to participate.
Warmest regards, Nethekin Gales


Sample 2






17 March


Booking a room

Dear Sir or Madam,

I would like to book a single room at your hotel for the nights of 12, 13, and 14 April. Could I possibly have a quiet room at the back of the hotel?

I understand you have a restaurant. Could you tell me when the restaurant closes?

My details are: 15 Monarch Road, London, NW1 2TS.

Tel: (0207) 566 4945. Please, let me know if you need a deposit or a credit card number.

Thank you very much.

I look forward to hearing from you.

Yours faithfully,

Peter West

Sample 3








Thanks for your email asking for ways of reducing the sales force. Please find attached a Word document with specific plans for this. Please let me know if you can’t read this attachment. I’m copying Ruth Mitchel in on this. Do forward it to the rest of the board if you feel that’s appropriate. Looking forward to your reaction.

Best wishes,

  1. Study spelling e-mail addresses. Work in pairs. Practise spelling your e-mail address and the address of your partner.

Spelling an e-mail address:




  1. Answer the questions about using the e-mail.

  1. How often do you check your e-mail?

  2. How many e-mails do you send a week? Are they all essential?

  3. How many e-mails do you get every week? Do you read them immediately?

  4. How quickly do you reply to the e-mails you receive?

  5. Do you delete e-mails regularly?

  6. Do you get much spam / junk mail?

  7. Have you got anti-virus software?

  8. How often do you send or receive attachments?

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  • UNIT VIII FAXES, E-MAILS Useful phrases and words.
  • Study some examples of the fax messages. Read and translate them. Sample 1
  • Study the structure of the formal fax message. Then write your own fax.
  • Read the dialogues about sending fax messages and translate them. Dialogue 1
  • Read the dialogue and correct the mistakes.
  • Fill in the gaps in the sentences with the following words and expressions
  • Study some examples of e-mail messages. Read and translate them. Sample 1
  • Study spelling e-mail addresses. Work in pairs. Practise spelling your e-mail address and the address of your partner.
  • Answer the questions about using the e-mail.