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Учебное пособие Тюмень Тюмгнгу 2013 И(Англ) ббк 81. 2Англ-9 в 55 р ецензенты




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Дата13.02.2018
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ТипУчебное пособие
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Read the dialogues and translate them. Play out one of the dialogues.


Dialogue 1


  • Hello, can I speak to Mr. Semler, please?

  • Speaking.

  • Hello, this is Manuel Postigo from DRK. I’m calling about the conference next week. Is it possible to send me some more information?

  • Yes, of course. Could you give me your address, please?

  • It’s postigo_h@drk.com.

  • Could you repeat that please?


Dialogue 2


  • Hello.

  • Hello, is that Mr. Druper?

  • Speaking.

  • Oh, hello. Richard Peace here. Could you tell me something about the conference?

  • Yes, of course, Richard. What would you like to know?


Dialogue 3


  • Is that Pete?

  • No, this Hans.

  • Hello, Hans. It’s Lydia Booker here.

  • Hi.

  • I’m calling about the conference.


Dialogue 4


  • Can I speak to Pete Karob, please?

  • Who’s calling?

  • Rosa Kleeb.

  • Is that K-L-E-E-B?

  • Yes, that’s right.

  • I’m sorry, his extension is on voicemail. Would you like to leave a message?

  • No, I’ll try again later.

  • Thank you for calling.


Dialogue 5


  • Hello, is that Mr. Waltanen?

  • You’re through to the wrong extension. Who do you want?

  • Mr. Waltanen.

  • You need extension 417. Hold on – I’ll transfer you.



Dialogue 6


  • Hello, Janet.

  • Oh, hello, Fabio. I’m afraid I can’t talk now. I’m in a meeting. Can I call you back?

  • Of course. I’ll be in the office until quarter past four.

  • Fine. I’ll call you later.


Dialogue 7


  • Hello, Roger.

  • Is Magda back from holiday?

  • No, I’m afraid she’s away for two more days. Can she call you when she gets back?

  • Thanks. I’ll be here until the end of the week.


Dialogue 8


  • Mrs. Rill’s number is on voicemail. Would you like to leave a message or would you speak to someone else?

  • Does she have an assistant?

  • Hold on – I’ll find out.


Dialogue 9


  • Could you give Ali a message, please?

  • Yes, of course.

  • Could you ask him to call Fernando Robles – that’s R-O-B-L-E-S – on 223987? I’ll be at that number until five o’clock.

  • Sure, I’ll give him the message.

  • Thanks. Bye.


Dialogue 10


  • Can I leave a message for Bruno?

  • Yes, of course. Go ahead.

  • Please tell him that Jan Nagel from Atco called, and that I’ll call again tomorrow morning.


Dialogue 11


  • Hi. Is Hamid Kumal there?

  • No, I’m afraid he’s not at his desk. Can I take a message?

  • Thanks, Could you say that Elena Roche called. Could you ask him to call me back before six?


Dialogue 12


  • I’m afraid Mr. Kumal isn’t here at the moment. Can I take a message?

  • Yes, I wanted to check he received my message. I sent him an e-mail and I left a voicemail on his mobile.

  • Sorry, I didn’t catch your name.

  • It’s Svensson. S-V-E-N-S-S-O-N.

  • Thank you Mr. Svensson. I’ll tell him.




  1. Read the American telephone alphabet. Then practise spelling your name and the name of your company using a telephone alphabet.




THE AMERICN ALPHABET

A for Able

J for Jig

S for Sugar

B for Baker

K for King

T for Tare

C for Charlie

L for Love

U for Uncle

D for Dog

M for Mike

V for Victor

E for Easy

N for Nan

W for William

F for Fox

O for Oboe

X for X-ray

G for George

P for Peter

Y for Yoke

H for How

Q for Queen

Z for Zebra

I for Item

R for Roger





Study spelling an e-mail address. Practise spelling your e-mail address or your company’s e-mail address.
Spelling an e-mail address:

Winkelh@kln.com=w-i-n-k-e-l-h-at-k-l-n-dot-com

winkelh@kln/sales.com=w-i-n-k-e-l-h-at-k-l-n-forward-slash-sales-dot.com

winkelh@kln-europe.com=w-i-n-k-e-l-h-at-k-l-n-dash-europe-dot-com



  1. Complete the gaps using the words and phrases in the box.


Is that, this is, it’s about, through, fine, can I do, can I speak, one moment, how are, help you.
A: (1) _______________ to Mr. Badman please?

B: (2) _______________, please. You’re (3) _______________ now.

A: (4) Hello, _______________ Mr. Badman?

C: (5) _______________ Jon Gratz.

A: (6) Hello, Jon. _______________ you?

C: (7) _______________, thanks. What (8) _______________ for you?

A: (9) Well, _______________ the Ugandan business.

C: (10) Right. How can I _______________?




  1. Write the questions out correctly.




  1. (speak / who / did / to / you?)

_____________________

I spoke to the department manager.



  1. (this evening / coming / who / is?)

_____________________

Just our two Belgian agents.



  1. (left / who / briefcase / a / here / yesterday?)

_____________________

I did.


  1. (is / boss / your / who?)

_____________________

Kathrin Mathys.



  1. (you / report / do / who / to?)

_____________________

I report to Kathrin Mathys.




  1. Complete the dialogues with the following words.


Message, It’s, calling, My name is, putting, answerphone, through, Is that, out, engaged, on, call back, Speaking, speak to, Is that.
Dialogue 1
A: Hello?

B: Good morning. Could I (1) _____ Colin James?

A: Who’s (2) _____, please?

B: (3) _____ Paul Matthews.

A: One moment, please. I’m (4) _____ you through.

C: Hello?

B: (5) _____Mr. James?

C: (6) _____.


Dialogue 2
A: Good morning. Boulding Limited. Can I help you?

B: Yes. I’m trying to contact Simon Fallow. He left a (7) _____ on my (8) _____.

A: I see. Well, I’m afraid Mr. Fallow’s (9) _____ at the moment. Can I ask him to (10) ____ you _____ later?
Dialogue 3
A: Hello.

B: Hi. (11) _____ Carlos?

A: Yeah, speaking.

B: Hi, Carlos. (12) _____ Serena.

A: Oh, hello. I was expecting you to ring last night.

B: I did, but I couldn’t get (13) _____. The line was (14) _____.



A: Oh yes, I’m sorry about that. I was (15) _____ the phone to my brother for about an hour.


  1. Many people use their mobile mostly for texting. These are common abbreviations.




ASAP

as soon as possible

2DAY

today

BF

boyfriend

2MORO

tomorrow

GF

girlfriend

Y

why

B4

before

PLS

please

X

kiss

CUL8R

see you later

IMO

in my opinion

OIC

Oh, I see

B4N

bye for now

FYI

for your information

U

you

TNX

thanks

GRT

great

LOL

laughing out loud

2NITE

tonight

BFF

best friends forever

BRB

be right back

DIY

do it yourself

DK

don’t know

F2F

face to face

ILY

I love you

IRL

in real life

K

Okay

LMK

let me know

NP

no problem

OMG

oh my god

TTYL

talk to you later

XOXO

hugs and kisses


What do these text abbreviations mean?


  1. GRT _____

  2. X _____

  3. CUL8R _____

  4. OIC _____

  5. B4N _____

  6. IMO _____

  7. ASAP _____

  8. FYI _____

  9. LOL _____

  10. THX _____

  11. BF _____

  12. U _____



  1. Fill in the gaps using ask, say or tell.




  1. Could you _______ Peter to call me?

  2. Could you _______ him I’ll be late?

  3. Could you _______ I’m leaving now?

  4. Please _______ I’m very sorry.

  5. Please _______ her the good news.

  6. Please _______her to wait until tomorrow.

  7. Could you _______ her I’ll call back later?

  8. Could you _______ her to ring me back?

  9. Could you _______ him for the prices?




  1. Read and match the caller’s questions with the replies.

  1. Good morning, can I speak to Brenda, please?

  1. At about 3.30.

  1. Can I speak to Mrs. Opres, please?

  1. I’m sorry, but I’m in meeting at the moment. Could you possibly call back in about half an hour?

  1. Do you have her e-mail address?

  1. No, I’m afraid he’s out with some customers.

  1. When do you expect him back?

  1. I’m sorry, I don’t know when the meeting’s going to finish. Can I ask her to call you?

  1. Could you transfer me?

  1. I think you are through to the wrong extension.

  1. Do you know when she’ll be free?

  1. She’s out of the office today. Do you have her mobile number?

  1. Do you know how I can contact Jane?

  1. I’m afraid she’s in a meeting at the moment.

  1. Hello, is Dave there?

  1. It’s jane.c@lrc.com.




  1. Put this dialogue in the right order. Then practise with the partner.




  1. Don Roger, that’s R-O-G-E-R.

  2. Hello. Is that Petra?

  3. Can I take a message?

  4. She’s at lunch at the moment.

  5. Yes, please.

  6. I’ll tell her.

  7. Sorry, I didn’t catch your name.

  8. Could you tell her that Don Roger called?

  9. No, I’m afraid it isn’t.

  10. Thank you, Mr. Roger.

  1. Read the dialogues and fill in the message pad.


Call 1

  • Can I speak to Andrew?

  • I’m afraid he isn’t here at the moment. Can I take a message?

  • Thank you. Could you tell him that Jan called?

  • Does he have your number?

  • I’m on my mobile – the number is 793172. I’m returning his call.

  • Sorry, I didn’t catch your name.

  • It’s Jan, Jan Peto – that’s P-E-T-O.

  • I’ll give him the message.


Call 2

  • Hello.

  • Is that Tina Lantos?

  • No, this is Emma Ford speaking. Can I help you?

  • Yes, do you know when Tina will be in?

  • Well, she should be in later this afternoon. Can I give her a message?

  • Thank you. Could you ask her to call ASK’s Controller on 3245 – as soon as she gets in.

  • Yes, of course. Could you give me the number again?

  • Yes, it’s 3245. OK?

  • Yes, I’ll ask her to call when she gets in.

  • Thanks, bye.

  • Bye.



Call 1 / Call 2

PHONE MESSAGE

Message for







Caller’s name







Company







Phone number







Please ring back

Will call again

Return your call

Urgent

Message













Date

Time

Taken by


  1. Correct the mistakes in the following sentences.




  1. I want that he called me.

  2. Could you tell him to call me?

  3. I get him for you.

  4. Hello. I’m John Smith speaking.

  5. I’m sorry. The line busy.

  6. Can I help to you?

  7. Can I take a you message?

  8. I’m sorry. He have a meeting.

  9. I’ll put you back immediately.

  10. He not here at the moment.




  1. Complete the dialogues with the necessary phrases.


Dialogue 1


  • _______________.

  • Yes. May I speak to Mr. John Conners?

  • _______________.


Dialogue 2


  • He is busy t the moment. Can you ring back later?

  • _______________.

  • Yes, that’s perfect, thank you. Goodbye.



Dialogue 3


  • _______________.

  • Yes, who is calling?

  • _______________.

  • Good morning, Mr. Black. What can I do for you?


Dialogue 4


  • _______________.

  • Just a moment. I’ll find out if he is in.

  • _______________.

  • This is James Brown from Continental Equipment. I’d like some information.

  1. Translate the sentences into English.




  1. Вас к телефону.

  2. Не вешайте трубку. Я Вас соединю.

  3. Вы набрали неправильный номер.

  4. Телефон занят. / Телефон свободен.

  5. Повесьте трубку.

  6. Могу я оговорить с господином Смитом?

  7. Кто говорит?

  8. В настоящий момент он отсутствует.

  9. Позвоните, пожалуйста, позже.

  10. Могу я оставить сообщение?

  11. Вы можете меня соединить?

  12. Хотите оставить сообщение?

  13. Я не расслышал Ваше имя. Не могли бы Вы повторить?

  14. Не могли бы Вы попросить ее перезвонить мне?

  15. Хорошо, я отправлю ему сообщение.




  1. In pairs, use the flowcharts to pratise telephone calls, incoming calls, taking and leaving messages.




1. Making phone calls


Hello, can / could I speak to [Derek Ritter]?

(Hello, is it possible to speak to___?)

(Hello, could you put me through to ___?)

(Hello, could I have extension 123, please?)





Who’s calling, please?

It’s [John Snow].

(My name is [John Snow].)









Just a moment, please, I’ll put you through.

(One moment, please.)

(Hold on, please.)








I’m sorry___

___there’s no answer.

Shall I try someone else?

(His / her extension is on voicemail. Would you like o leave a message?)



You’re through now.




Hello.

[Derek Ritter].










No, I’ll try again later.

Hello, is that [Mr. Ritter]?













Thank you for calling.

Speaking.
















Hello, [Mr. Ritter]. This is [John Snow] from [ABC Ltd].

(Hello, my name’s John Snow. I work for ABC Ltd.)

What can I do for you?

1   2   3   4   5   6   7   8   9   ...   14

  • Read the American telephone alphabet. Then practise spelling your name and the name of your company using a telephone alphabet.
  • Study spelling an e-mail address. Practise spelling your e-mail address or your company’s e-mail address.
  • Complete the gaps using the words and phrases in the box.
  • Write the questions out correctly.
  • Complete the dialogues with the following words.
  • Many people use their mobile mostly for texting. These are common abbreviations.
  • What do these text abbreviations mean
  • Fill in the gaps using ask, say or tell .
  • Read and match the caller’s questions with the replies.
  • Put this dialogue in the right order. Then practise with the partner.
  • Read the dialogues and fill in the message pad. Call 1
  • Call 1 / Call 2 PHONE MESSAGE
  • Correct the mistakes in the following sentences.
  • Complete the dialogues with the necessary phrases. Dialogue 1
  • Translate the sentences into English.
  • In pairs, use the flowcharts to pratise telephone calls, incoming calls, taking and leaving messages.