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Рецензент старший преподаватель Л. В. Семенова З. В. Руслякова, Л. Н. Сидорова Пособие. Развитие навыков профессионального общения на английском языке М: мгту га, 2006г. 36с




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ФЕДЕРАЛЬНОЕ АГЕНСТВО ВОЗДУШНОГО әТРАНСПОРТА

ФЕДЕРАЛЬНОЕ ГОСУДАРСТВЕННОЕ ОБРАЗОВАТЕЛЬНОЕ УЧРЕЖДЕНИЕ ВЫСШЕГО ПРОФЕССИОНАЛЬНОГО ОБРАЗОВАНИЯ



МОСКОВСКИЙ ГОСУДАРСТВЕННЫЙ

ТЕХНИЧЕСКИЙ УНИВЕРСИТЕТ

ГРАЖДАНСКОЙ АВИАЦИИ

Кафедра иностранных языков

З. В. Руслякова, Л. Н. Сидорова


ПОСОБИЕ

РАЗВИТИЕ НАВЫКОВ


ПРОФЕССИОНАЛЬНОГО ОБЩЕНИЯ
НА АНГЛИЙСКОМ ЯЗЫКЕ

для студентов I – II курсов

специальности 080507

дневного и заочного
обучения

Москва-2006

Рецензент – старший преподаватель Л. В. Семенова З. В. Руслякова, Л. Н. Сидорова

Пособие. Развитие навыков профессионального общения на английском языке – М: МГТУ ГА, 2006г. – 36с.

Данное пособие издается в соответствии с учебным планом для студентов I и II курсов специальности 080507 дневного и заочного обучения.

Рассмотрено и одобрено на заседаниях кафедры 07. 04. 06г. и методического совета 26. 04. 06г.



UNIT 1

TOPIC 1

GETTING ACQUAINTED

Dialogue 1

  • Hello. My name is Tom Brown.
    -I'm Nina Chane. Where are you from?
    -I'm from London, Britain. And you?
    -I'm from Peking, China.
    -Oh, really? Nice to meet you.
    -Nice meeting you too.
    -By the way, what do you do?
    -I'm a marketing manager. And what about you?
    -I'm an accountant.

Dialogue 2

-Hello.
-Hi.


-Excuse me. Are you from France?
-No, I'm from Germany.
-What city are you from?
-I'm from Frankfurt.
-Oh, really? By the way, my name is Ann.
-Hi. I'm Rosa.
-Are you on vacation here?
-Yes, I am. I'm on a tour.
-Glad to meet you.
-Pleased to meet you too.

Dialogue 3

  • Hi. I'm Boris Fisher.

  • How do you do, Mr. Fisher?

  • Please call me Bob.

  • Where are you from?

  • I'm from Russia, Moscow.

  • Take a seat, Bob. How about some coffee? (Would you care for a cup of coffee?).

  • Yes, with pleasure. Black with sugar pleases.

  • Meet my friend. This is Miss Martin from Germany. She works in our branch in Berlin.

  • Happy to meet you, Miss Martin.

  • Nice meeting you too.

Dialogue 4

  • How do you do? My name is Peter Williamson.

  • How do you do? I'm John West.

  • Where are you from?

  • I'm from Canada (Paris ['paris], Brussels [br۸slz], Cairo ['kaiәrou], Sydney [sidni], Rome [‘roum], New York ['nju 'jә:k], Chicago [fik'a:gou], Mexico ['meksikou], Tokyo ['toukjou], Singapore ['singэpo:], Dehli ['deli], the United States, Russia (Moscow)).

  • What do you do (for a living)?

  • I'm in sales. I work for Robinsons' Ltd. (limited).

  • I see. What's your job title?

  • Sales Manager.

  • Where are you based?

  • Our head office is in Bond Street. What about you? What do you do?

  • What's your job?

  • I work with Fox's Company (Co.). You, probably, heard of us. We design and manufacture electronic equipment.

  • Yes, your company is well-known, and enjoys a good reputation. Do you like your job?

  • Oh, yes, indeed. As to our firm, it's rather small. We're a private company with a staff of 45 employees.

  • Your company is doing well, isn't it?

  • That's right. So far, so good.

Words and conversational formulas

to get acquainted (with) – познакомиться с

Glad/pleased/nice/happy to meet you. – Рад/мне приятно/познакомиться с Вами.

Nice meeting you too. – Мне также приятно познакомиться.

What do you do? — Чем вы занимаетесь?

Оn vacation – на каникулах;

on a tour – в турне.

How about...? — Как насчет...?

Would you care for a cup or coffee? – Не желаете ли чашечку кофе?

With pleasure – с удовольствием;

with sugar – с сахаром.

Meet my friend – Познакомьтесь с моим другом.

To be in sales – быть/работать/в отделе продаж/сбыта.

To work for/with/a company – работать в компании/фирме.

Job title — название должности.

To design and manufacture — проектировать и производить.

To enjoy — получать удовольствие.

To enjoy a reputation – пользоваться репутацией.

Staff – штат/работников/, персонал;

on staff – в штате.

Employee – служащий; работник.

To do well – преуспевать, делать успехи.

So far so good. – Пока все хорошо.

Tasks


  1. Practise reading the dialogues.

  2. Learn dialogues 1, 2, 3 by heart, and act them out.

  3. Learn unfamiliar terms and conversational formulas.

  4. Compose your own dialogues on analogy with the given ones.

UNIT 2

TOPIC 2

INTRODUCING PEOPLE

Dialogue 1

  • Let me introduce myself: I'm Brian Ross.

  • How do you do, Mr. Ross? My name is Bess Rainbow.

  • How do you do, Bess? What do you do?

  • I'm a teacher of French. And what is your trade?

  • I'm an engineer in electronics.

  • I see. Very pleased to meet you.

  • Likewise.

Dialogue 2

  • Jane, is the name Jack Baker familiar to you?

  • I'm afraid not. Why are you asking me that?

  • I want to introduce him to you. Mr. Baker, this is my colleague Jane.
    Jane, meet Mr. Baker.

  • Hi, Jack! How are you?

  • Never felt better in my life. Thank you. How are you doing?

  • So far very well, thanks.

Dialogue 3

  • Mr. Price, may I introduce Mr. Grey to you?

  • How do you do, Mr. Grey? It's a pleasure meeting you.

  • How do you do, Mr. Price? Very happy to meet you. I have a feeling that we've met before.

  • Most probably, your face seems familiar to me.

  • Now, I recollected. We met in the golf-club a few days ago.

  • Right you are. Exactly so.

Dialogue 4

  • Could you introduce me to Mr. Brown of the British Trade Delegation?

  • With pleasure. Mr. Brown, I'd like you to meet Mr. Belov from Russia.

  • How do you do, Mr. Belov. Happy to meet you.

  • How do you do, Mr. Brown. I'm glad to meet you.

Dialogue 5

  • How do you do, Mr. Black.

  • How do you do. Glad to meet you. Where are you from?

  • I'm from Moscow.

  • What languages do you speak? What is your native language?

  • Russian is my native language. And 1 speaks English a little bit.

  • And what do you do?

  • I'm a graduate student.

Words and conversational formulas

Trade здесь специальность

Likewise и я тоже

So far пока

I have a feeling that... У меня такое ощущение, что...

Most probably весьма возможно

To recollect вспомнить

Exactly so совершенно точно






Introducing people

  • Let me introduce myself. My name is Victor Beloff.

  • May I introduce Mr. Price to you?

  • Let me introduce Mr. Fox to you.

  • Meet my friend (Doctor Popova).

  • This is Professor Bell.

  • Please introduce me to your friend.

Response

  • How do you do, Mr. Beloff?

  • Nice to meet you.

  • Nice meeting you.

  • It's a pleasure to meet you.

Знакомство. Представление

Разрешите представиться. Меня зовут Виктор Белов.

Разрешите представить Вам г-на Прайса.

Позвольте представить Вам г-на Фокса.

Познакомьтесь: мой друг (д-р Попова).

Вот профессор Белл. Познакомьтесь.

Пожалуйста, представьте меня своему другу (познакомьте со своим другом).

Ответная фраза

Здравствуйте, г-н Белов!

Приятно с Вами познакомиться.

Приятно с Вами познакомиться.

Мне доставляет удовольствие познакомиться с Вами.


  • Glad to meet you.

  • Pleased to meet you.

  • Happy to meet you.

Рад с Вами познакомиться.

Рад с Вами познакомиться.


Очень рад с Вами познакомиться.



Tasks.

  1. Practise reading the dialogues.

  2. Learn dialogues 1, 2, 4 by heart and act them out.

  3. Learn unfamiliar terms and conversational formulas.

  4. Do exercises.

Insert suitable words.

  1. Journalist, call, introduce, single, married, do, guess, think, children, quite, meet.

    • How do you do. Let me ... myself. I'm Alla Sedova, a teacher.

    • Happy to.... you, miss...

    • …me Alla or miss Sedova, I'm still.... And what about you?

    • I'm Peter Brook.

    • I ... you’re...

    • You're ... right,

    • Are you...

    • Oh, yes I'm and I have three...

  2. Do, mean, ensemble, like, singer, manager, think, much, lady.

    • Excuse me, who are you?

    • Me? I'm Jan Bell.

    • No, I ... what do you do?

    • Oh, I'm a...

    • Do you ... your profession?

    • Very ... I ... to live is to sing.

    • And who is that...?

    • That's Mr. Brown.

    • I mean, what does she...?

    • Oh, she is ... of our...

  3. Fine, been, are, glad, for ages, do, business.

    • How ... you?

    • Just ... ... to see you,

    • So am I. Haven't seen you ... How've you...?

    • Fine I was in Australia.

    • What did you ... there?

    • I was there on...

  1. Kind, do, let, spell, pronounce, first, name, meet.

    • Mr. Chasey... me introduce my colleague to you. Meet Mr. Serov.

    • How ... you do, Mr. Serov. Glad to ... you. Sorry, what is your...?

    • My name's Victor Serov.

    • What is your ... name? How do you ... it?

    • V-i-c-t-o-r

    • How do you ... it?

    • Victor.

    • Thank you. You re very...

Translate.

  1. Извините, Вы мистер, Белл из Оксфорда?

    • Да.

    • Позвольте представиться. Я — представитель фирмы "Аэротур". Меня зовут Любовь Ивановна.

    • Здравствуйте. Рад с Вами познакомиться.

    • Здравствуйте, мне тоже приятно познакомиться с Вами. Вы глава делегации?

    • Да, совершенно верно.

    • Как Вы доехали?

    • Отлично (не очень хорошо).

    • Мы рады приветствовать Вас в нашей стране. Надеюсь, все будет хорошо.

    • Спасибо, Вы очень добры.

  1. Привет, Билл. Рад тебя снова видеть. Сто лет не виделись. Как поживал все это время?

    • Привет, Виктор. Все прекрасно. А как твои жена и дети?

    • Отлично. Как у тебя дела на работе?

    • Хорошо, только, к сожалению, я очень занят.

    • Относись к этому проще, Ты свободен сегодня вечером?

    • Да, а что.

    • Приходи к нам в гости. Поговорим.

    • С удовольствием. Во сколько?

    • Увидимся в 7 вечера. Ну, до встречи.






Personal Success Skill


Introducing Yourself

Don't be shy. Let people know who you are. Introduce yourself to strangers.

Mark Grant: Hello. My name is Mark Grant.

Bob Grodosky: Nice to meet you, Mr. Grant. My name is Bob Grodosky.

Mark Grant: It's a pleasure, Mr. Grodosky.



  • Introduce yourself to the people around you in the classroom. Don't
    forget to look them in the eye and smile.


Speaker A: Hello. My name is

A's Name


Speaker B: Hi.

Mr. Mrs. Ms A’s Name

I'm

B's Name


Speaker A: I'm pleased to meet you,

Mr. Mrs. Ms. B's Name







Personal Success Skill


Remembering Names

Use a person's name right away. When you say a name often, you will remember it.

  • Complete the conversations.

1. Jane Quinn: Good evening. My name is Quinn, Jane Quinn.

Rob Jennings: Hello. Ms. I'm Rob Jennings.

Jane Quinn: Nice to meet you. Mr.

2. Mark Hopkins: Let me introduce myself. Mark Hopkins.

Karen White: Good evening, I'm pleased to meet you.

My name is Karen White.


Mark Hopkins: I'm pleased to meet you,






Making New Colleagues Feel Welcome


Case Study





Hi! My name
is Mark
Curtis.

I'm the new Assistant Manager of European Sales.




It's nice to meet you, Mark. Welcome to the company. Let me
introduce you to
your other
colleagues.

Situation: Ron Howard has worked for me cast West Trace Company for 10 years. He is the Assistant Manager for Pacific Sales. He wants to be
Vice-President of International Sales. Mark Curtis is a new employee.
He will work with Mr. Howard. It's his first day on the job.








How do you do, Mrs. Wilson?


How do you do?

If you need


anything, let me know.


This is Mrs. Wilson, the secretary for our department and the most important person in this company.




  • Circle your answer.


  1. Yes

    No

    Sometimes

    Yes

    No

    Sometimes

    Yes

    No

    Sometimes

    Yes

    No

    Sometimes

    Yes

    No

    Sometimes

    Yes

    No

    Sometimes

    Yes

    No

    Sometimes
    Mr. Curtis is a new employee.

  2. Mr. Curtis is Mr. Howard's boss.

  3. Mr. Howard's position is higher than Mr. Curtis' position.

  4. Mr. Howard is a positive person.

  5. Mr. Howard is a friendly person.

  6. Mr. Howard is successful.

  7. Mr. Howard doesn't want Mr. Curtis to be
    successful.

Compare and Discuss

  • Compare the case studies.

  1. Who is a friendlier colleague—Mark Curtis or Ron Howard? Why?

  2. Who feels more comfortable—Ron Howard or Mark Curtis? Why?

  3. Why is it important to be a good team player?





Case Study


Having a Successful Conversation




Situation: Bill Revson, a potential client, is visiting from Toronto; Tom
Patterson is introducing him to the employees of the company.





How do you do, Mr. Revson?


Bill, I'd
like you to meet Jane Steele. Ms. Steele, this is Bill Revson. Mr. Revson is visiting us from
Toronto.





  • Ms. Steele is the Manager
    of our Accounting Department.
    She's also a great golfer.


    Thank you. I'd love to join you.


    How do you do, Mr. Steele?


    Tom tells me you play golf too. Why
    don’t you join us for a few rounds tomorrow?

    C ircle your answer.


  1. Yes

    No

    Sometimes

    Yes

    No

    Sometimes

    Yes

    No

    Sometimes

    Yes

    No

    Sometimes

    Yes

    No

    Sometimes

    Yes

    No

    Sometimes

    Yes

    No

    Sometimes
    Mr. Patterson introduced Mr. Revson to Ms. Steele.

  2. Mr. Revson is interested.

  3. Ms. Steele is interested.

  4. Mr. Patterson wants them to talk about golf.

  5. Mr. Patterson wants them to talk about Toronto.

  6. Mr. Patterson is polite.

  7. Ms. Steele and Mr. Revson used each other's names.

Compare and Discuss

  • Compare the case studies.

  1. Who makes the introductions—Bill Revson or Mr. Patterson? Why?

  2. Who feels more comfortable—Mr. Revson or Ms. Steele?

  3. Who is more interested—Mr. Patterson or Ms. Steele?

  4. What did Mr. Revson and Ms. Steele have in common?

UNIT 3

TOPIC 3

OCCUPATION

Dialogue 1

  • What's your profession? (What are you by profession?)

  • I'm an engineer in electronics.

  • I see. And where do you work?

  • I work at a big automobile plant.

  • How long have you been working there?

  • For about 8 years or so.

  • What's your main duty (responsibility)?

  • I'm responsible for technical supervision of electronic equipment. I also do
    some other work by order of my team-leader.

  • Are you satisfied with your job?

  • Yes, of course, otherwise I wouldn't be working there. I'm satisfied in every
    respect.

Dialogue 2

  • What do you do?

  • I'm a lawyer.

  • Do you like your job?

  • Sure. It's rather interesting and fruitful.

  • What do you have in mind?

  • I mean to say that in performing my duties I deal with people and assistance
    which I try to render them.

  • But is there anything about your job that you dislike?

  • Well, I work very long hours. Very often I stay at the office till 8 or 9 o'clock
    in the evening. If I'm short of time, and this happens very often. I have to take work home. Another bad thing is that my holiday is only 20 days a year. To be frank with you, I prefer less money and more holidays.

  • I see. Thank you.

Dialogue 3

  • What do you do, Uschi?

  • I work in Marketing. I answer customers' questions about our products. I also travel a lot; I give product presentations to our customers.

  • And what are you doing at the moment?

  • I’m running a training course for the new sales reps.

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  • МОСКОВСКИЙ ГОСУДАРСТВЕННЫЙ ТЕХНИЧЕСКИЙ УНИВЕРСИТЕТ ГРАЖДАНСКОЙ АВИАЦИИ Кафедра иностранных языков
  • ПОСОБИЕ
  • Знакомство. Представление
  • Insert suitable words. Journalist, call, introduce, single, married, do, guess, think, children, quite, meet.
  • Do, mean, ensemble, like, singer, manager, think, much, lady.
  • Fine, been, are, glad, for ages, do, business.
  • Kind, do, let, spell, pronounce, first, name, meet.